Frequently Asked Questions
Can I request product samples?
Yes, samples are available upon request to ensure the product meets your technical requirements.
Do you offer OEM/ODM services for logos and branding?
Yes, we provide comprehensive OEM/ODM services. Your specific logo and design can be integrated into the products and packaging.
What is the annual production capacity?
Our annual optical cable production capacity exceeds 22 million fiber-kilometers, ensuring stable supply for large-scale projects.
What is the typical shipping and delivery timeframe?
Regular stock products are typically shipped within 5 days. For customized orders, delivery times depend on complexity and will be determined upon order confirmation. All goods undergo rigorous inspection before shipping.
What is the minimum order quantity (MOQ)?
The MOQ varies depending on the specific cable type and customization requirements. Please consult our team for detailed information regarding your selected product.
How are quality issues handled after receipt?
If quality issues are identified, please contact us within 3 working days with photographic or video evidence. We provide solutions including repair, exchange, or return based on the assessment.