Frequently Asked Questions
Q1: Are you a trading company or manufacturer?
A: We are a solution-oriented supplier backed by our group's manufacturing base. We provide products for structured cabling, FTTH and data center projects with one-stop support.
Q2: Do you support OEM/ODM service?
A: Yes, OEM/ODM is available. We can customize product design, labels, packaging and configurations according to your project needs.
Q3: What is your minimum order quantity (MOQ)?
A: The MOQ is different for each product. For standard items, small trial orders are acceptable so you can test your market first.
Q4: What is your usual lead time?
A: For standard products, we can ship within an agreed time after order and payment confirmation. For large or customized orders, the lead time depends on the quantity and production schedule.
Q5: Can you provide samples?
A: Yes, samples can be provided for quality and compatibility testing. Some samples may require a reasonable sample or freight cost.
Q6: How do you ensure product quality?
A: We follow a strict quality control process, including incoming inspection, in-process control and final testing before shipment. Test reports or related certifications can be provided upon request.
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